On New Years Eve, the Los Angeles County Sheriffs Departments computer dispatch system crashed. This rendered patrol vehicle computers unresponsive and compelled deputies to respond to emergency calls using radio, KTLA confirmed. This disruption occurred during the bustling celebrations of New Years Eve in the region, alongside the impending Rose Parade and bowl game.
The department commenced experiencing technical difficulties around 8 p.m. Officers from various stations reported problems logging into the computers in their patrol cars. The computer-aided dispatch program (CAD) was identified as the crashs source. The system prohibited the deputies from logging in with new year, leading to its entire inoperation.
Despite the CAD crash, other systems like the 911 lines, body-worn cameras, and emails continued to function. However, this meant that phone operators had to manually record emergency details and pass the information to dispatchers, who then relayed the information to the deputies via radio calls. Deputies also had to manually write down the information.
The Sheriffs Department is currently working closely with LA Countys Internal Services Department to address the issue. Richard Pippin, president of the Association for Los Angeles Deputy Sheriffs, spoke against the system failure, highlighting the departments lack of resources concerning training, facilities, equipment, and technology.
Responding to the computer breakdown, sheriffs officials affirmed their formal request for the acquisition of a new modernized and centralized CAD system, issued in Dec. 2023. They acknowledged the departments historical challenges with outdated technologies and confirmed the urgent need to better and upgrade their internal systems.
From fender benders to freeway pileups, Pinnacle LLP has California covered. Contact us today for a free consultation.